VHC revenue platform · Built with UK & Irish fixed ops teams
More CP gross.
Faster bay turns.
No new headcount.
Hora captures the health check by voice on the ramp, presents red and amber work the way your best advisor would, and re-engages declined work at the moment the customer is most likely to say yes.
RECITE · RELAY · REENGAGE — one platform, three bottlenecks closed.
Ready to approve?
Select the work you'd like done
Front brake pads
Nearside front tyre
Rear brake disc (OS)
Front pads — 2mm
Declined 11 weeks ago · projected below safe minimum at current mileage
Rear disc (OS) — scoring
Declined with pads · MOT due Aug — bundle into one visit
Battery — marginal CCA
Weather trigger armed · fires on first frost forecast
Bottleneck 01 · The Bay
Gloves on. Phone on the toolbox. Inspect by voice.
Recite builds the VHC while the technician works. A plate scan identifies the vehicle and loads the right inspection profile for the make and model. The tech speaks mechanic shorthand over the air lines and the torque guns — Hora transcribes, classifies red, amber and green, and attaches photos to the right item.
Every point populated, severity inferred, pushed straight into OEM compliance portals. No tablet forms. No typing with gloves on. No "I'll write it up later."
- 10–15 minutes faster per job card — hours of billed capacity unlocked every week
- Pencil-whipping ends — no dropdowns to click with gloves off
- Warranty admin stops double-entering into OEM portals
Bottleneck 02 · The Advisor
Same pitch. Every customer. Every time.
Relay turns any VHC — Recite's or your existing one — into a sales-forward presentation the customer watches on their phone. Photos of their actual car, prices matched to your catalogues and markup rules, and an AI-generated voice that explains clearly and calmly why red items need addressing immediately and amber items soon. No jargon, no scare tactics, no advisor having an off day.
The customer approves, declines, or asks to discuss — on one screen, with the price up front. No voicemail. No phone tag.
- Advisor pitch variance → zero — your best advisor's conversation, on every job
- HPRO up. Bay turn up. Red/amber conversion up.
- Time-boxed offers ("while your car is on the ramp") drive same-day approval
Front Brake Pads
"Your front brake pads are worn down to 2 millimetres. The safe minimum is 3. This means your braking distance is increasing, especially in wet conditions…"
Bottleneck 03 · The Aftermarket Bleed
The declined job isn't dead. It's waiting for the right moment.
When a customer declines a £1,200 tyre and brake job today, that revenue usually walks to the fast-fits — because nobody followed up, or because a generic 30/60/90 blast landed at the wrong time. Reengage keeps every declined item alive and predicts, per customer and per item, the moment they're most likely to say yes.
The re-pitch arrives in the same familiar voice as the original Relay presentation, with the content updated for time passed: "your tread was 2.1mm in March — at your mileage it'll be at the legal limit before next week's cold snap." One tap to book, straight back into your diary.
Signals the model weighs
- Vehicle physics — tread and pad wear curves, fluid degradation
- Mileage trajectory — projected odometer at any future date
- Season & weather — first frost, wet spells, tyre-season transitions
- Regulatory calendar — MOT due dates, recall windows
- Customer latency — their own decline-to-buy history
- Zero-CAC revenue — work you already diagnosed, recaptured without paying to acquire it
- Per-customer, per-item timing — not one quarterly blast to the list
- Work returns to your bay, not the fast-fit down the road
Rear pads — 3mm
S. Patel · declined 11 wks ago · mileage trigger
Aux belt — cracking
J. Murphy · declined Q1 · service interval
Battery — marginal
L. Hughes · declined Oct · weather trigger armed
Front pads + disc
S. Davies · re-engaged Mon · in Thu 8:30
The quietest, biggest money
The cheapest work to win is work you've already found.
You paid a technician to identify it. You quoted it. The customer said "not today" — and in most dealerships, that's where the story ends. Move the sliders for your operation.
Recovered parts & labour revenue
£100,800 / yr
Illustrative — based on your slider inputs, not a performance guarantee. On a call we'll model it from your own DMS declined-work report.Who it's for
Built for the people who own the aftersales number.
Aftersales / Service Manager
Consistency without standing over anyone
Every check complete and voice-verified. Every customer hears the same quality of pitch — whether it's your best advisor or the one who started Monday. Rubber-stamping gets flagged automatically.
Service / Aftersales Director
A pipeline you can actually see
Identified → presented → approved → declined → recovered. One funnel, with the declined-work backlog treated as the asset it is — and a number against what's due back in the next 60 days.
Group Fixed Ops
Same playbook, every rooftop
One VHC standard and one follow-up discipline across the group. Compare sites on red/amber conversion and recovery rate, not anecdotes — tuned to each workshop's ops, not locked to a 2014 template.
Before you ask
The questions every fixed ops leader asks first.
Does it work with my DMS?
Hora is built to sit alongside the major UK & Irish DMS platforms, with declined work and bookings flowing back into your existing diary. Integration scope is confirmed during onboarding for each founding-cohort site — tell us your DMS on the call and we'll be straight with you about timelines.
Does it replace my current VHC tool?
It can, but it doesn't have to on day one. Recite replaces typed check capture; Relay can build its presentation from any structured VHC, including your existing tool's output; Reengage works off whatever declined-work record you have. Most teams start with one bottleneck and expand.
What does it cost?
Priced per site, with founding-cohort pricing locked for early partners. The honest framing: it's designed to pay for itself out of recovered declined work — which is why we model your own numbers on the first call rather than quoting blind.
Where does customer data live?
Customer and vehicle data is processed and stored in the UK/EU, GDPR-first. Voice captured in the bay is used to build the check — it's your data, on your terms, and we'll walk your DPO through the details.
When can I actually use it?
Early access opens Q3 2026. Founding-cohort sites onboard first, shape the roadmap, and lock founding pricing — which is exactly why it's worth requesting a demo now rather than waiting for general release.
Built on the garage floor. Not in a deck.
See it on your own numbers.
Tell us who you are and our customer team will get back to you within one working day to set up a demo.